Policies
Refund Policy
Ensuring clarity and peace of mind.
Overview
At La Grand Events, flawless execution and client satisfaction are the cornerstones of our service. This policy outlines the specific conditions under which refunds or credits are evaluated for our bespoke event planning and coordination services.
Eligibility for Refunds
Refund requests are subject to the following criteria:
- ✓ Requests must be submitted within 7 days of service delivery or event date.
- ✓ Services must be proven to be unrendered or fundamentally deviating from the agreed contract.
- ✓ All refunds require formal review and written approval by our management team.
Non-Refundable Elements
Due to the nature of event planning, the following are strictly non-refundable:
- Initial retainer fees once the planning phase has commenced
- Custom design work, bespoke fabrication, and personalized decor
- Third-party vendor deposits remitted on your behalf
- Last-minute or emergency coordination surcharges
Execution & Satisfaction
Should any aspect of our on-site execution fail to meet the rigorous standards outlined in your contract, we ask that you notify us immediately. Our team will conduct an exhaustive internal review to provide an equitable resolution, which may include future event credits or partial refunds.
Refund Processing
Approved refunds are processed exclusively to the original payment method. Please allow 5 to 10 business days for the funds to clear, contingent upon your financial institution's processing times.
Special Exceptions
Force Majeure: Events disrupted by acts of God, severe weather, or public health emergencies will be navigated per the specific contingency clauses in your contract, rather than this standard refund policy. Digital assets (floor plans, schematics) remain non-refundable upon delivery.
Initiate a Request
To formally request a review for a refund, contact our billing department:
Email: lagrandeventsllc@gmail.com
Please include "Refund Request - [Your Name]" in the subject line.